Out of hours cover

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Medical Advice and Care When the Surgery is Closed

When the surgery is closed and you develop an urgent medical problem that cannot wait until we are next available, ring:

0845 4647

If you have forgotten this number, please phone the surgery on 020 8866 0200 and an answerphone message will provide the telephone number. You will be connected to an NHS Direct call handler who will take your details and pass you to a Nurse Advisor (or ask one to call you back if they are busy). The Nurse uses sophisticated computer technology to help decide on the best course of action:

	You may be offered advice on how to manage your problem, possibly being advised to visit a pharmacy or to see your doctor the next day.
	If the problem is more urgent and requires you to see a doctor, he/she may ask you to attend the Primary Care Centre at Northwick Park Hospital or Hillingdon Hospital.
	If you are housebound he/she may arrange for a doctor to visit you at home.
	If he/she considers your problem to be an emergency he/she may arrange for an ambulance to take you to hospital.

We receive information about your Out of Hours care on our computer the following morning.

Your Out of Hours care is organised by HARMONI (the name is an abbreviation for "HARrow Medics Out of hours Network Inc"), the largest Cooperative of GPs in England. It started in the Harrow area and now looks after the patients of over 500 GPs in North and West London.

Primary Care Centre

The Primary Care Centre (PCC) is staffed by a receptionist and a local GP. It does not provide a walk-in service; you will first need to ring the Out of Hours number as above.

The PCC closes at 12 midnight every day, and opens Weekdays at 7pm, on Saturdays at 12.00 noon and on Sundays and Bank Holidays from 9am.

The PCC is situated at Northwick Park Hospital, Harrow or Hillingdon Hospital in Uxbridge

At Hillingdon Hospital, we suggest that you park in the main car park and head for the ramp to the Accident and Emergency department. The entrance to Out Patients on the right will have signs directing you to the Harmoni clinic.

Home Visits Out of Hours

These are performed by doctors employed by HARMONI. Many are GPs working in the local area and the standard of care is very good. When they are busy they may need to prioritise visits but they should indicate roughly how long it will take and keep in touch with you until they arrive. We receive information about your home visit electronically the next morning.

If you have any complaints of comments, please discuss them with your Doctor or Practice Manager at this surgery.