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Frequently Asked Questions

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Here is a list of frequently asked questions at the surgery and some general answers. Obviously, your situation may differ and if you are concerned that your problem is not typical we recommend consulting with your usual health care professional for further advice.

bulletDo I need antibiotics for this cough?
bulletI have had this cold for a month
bulletMy baby keeps getting infections does he have a problem with his immune system?
bulletMy baby cries all the time?
bulletBaby Snuffles
bulletFever control in children and adults
bulletUse of antibiotics for earache
bulletI have toothache, where can I find an emergency dentist?
bulletMy period is late, do I need a pregnancy test?
bulletWhy are you running so late?
bulletHave you had a bad day doctor you look terrible?
bulletClinic times at the surgery - nurse, travel, blood pressure etc
bulletHave you got my results?
bulletHave you typed my letter from Dr. xxxx, I saw him today?
bulletCan you bring forward my appointment at the hospital?
bulletHow long will I have to wait for my appointment?
bulletCan you recommend a Consultant for me - Doctor said you could?
bulletContact numbers for local hospitals

Do I need antibiotics for this cough?

Post infectious bronchitis is common and adults who are usually fit and healthy, without underlying disease affecting the lungs, will, on average, cough for 4 weeks after an upper respiratory tract infection (i.e. something that starts as a cold with a runny nose before triggering off the cough). By this stage any fever symptoms should have settled although the cough can be distressing and tiring, particularly if it keeps you awake at night. There is no benefit in taking antibiotics for this problem, some people's cough will settle sooner and for some it will last a bit longer than a month. Elderly patients, those with lung diseases and those with compromised immunity due to disease or drugs require different advice and should come and see us if they are unwell.

I have had this cold for a month

A snotty nose after a common cold infection is not uncommon and will settle without treatment. If you have pain in the eyes, teeth and cheeks then you may have sinusitis and may find decongestant nasal drops or spray effective in relieving symptoms. These are available over the counter without prescription at the pharmacy. Ephedrine drops are the safest. You should not use them for more than 1 week as prolonged use leads to sensitivity causing a rebound congestion of the nose when you stop the drops.

Patients with untreated high blood pressure should not use them as they can elevate blood pressure further and they are dangerous to use with some anti-depressants called monoamine-oxidase inhibitors (MAOIs e.g. tranylcypromine, phenelzine, isocarboxazid and moclobemide, check with the pharmacist if you are not sure).

My baby keeps getting infections does he have a problem with his immune system?

Find out if your baby is growing and developing normally by bringing him to the baby clinic to be weighed and checking in your red book about the stages of development that you should be expecting to see. If he/she is growing normally then this makes it much less likely that there is a serious problem.

Babies are as susceptible to viral infections as other people and this does not imply a problem with their immune system. If someone in the family brings home a cold/cough then there is every chance your baby will catch it too. Coughs and colds are spread by respiratory droplets and are more common in the winter. Most babies will fight off these infections just like older children and adults and using paracetamol for pain and temperature control can be useful. If their nose is bunged up with thick catarrh making feeding difficult loosening this up with Normal Saline drops can help.

My baby cries all the time?

Crying babies can be very distressing and worrying for parents. If your baby is growing and developing normally then that is reassuring but be aware that unusual crying, particularly if your baby is also unwell in other ways (for example, floppy, drowsy, vomiting, off their feeds, running a high temperature, rash) can be a sign of illness that needs attention.

Infantile colic is common in babies up to the age of three months, particularly after feeds when it can be difficult to find a position in which the baby is comfortable. Try carrying him/her with their chest in your hand, their tummy along your forearm and their legs draped either side of your elbow. Stroke their back and pat their bottom. Some babies are more comfortable draped over your shoulder. Count down the days until they are three months old; colic does not go on for ever but if you feel that you are tired, low, under pressure and feel stressed come and talk to us.

Baby Snuffles

These are often caused by common cold viruses. Find out if someone in your family or one of the baby's child minders (or the children at their house) has a cold. If your baby is generally well and feeding normally you may wish to treat with paracetamol for fever and use Normal Saline drops for catarrh (both available from the pharmacy without prescription). Saline drops (one in each nostril four times daily) will loosen up any thick catarrh and help your baby breath more easily, particularly when taking feeds. Because infants are vulnerable we are always happy to see your baby the same day if you are worried or feel that something is not right.

Fever control in children and adults

We usually advocate alternating ibuprofen and paracetamol every 3 hours(6 hours for each one) in children, and ibuprofen/aspirin and paracetamol for adults. Check the doses on the bottle. Paracetamol is the safest providing the dosage is kept within recommended limits. Aspirin must not be given to children and ibuprofen, although generally safe, can cause indigestion, asthma and upset kidney function in susceptible people. Aspirin tends to have the same side effects as ibuprofen but is more likely to be poorly tolerated.

Use of antibiotics for earache

There is good evidence that most children with earache caused by infection will settle with pain relief treatment only. This does not lead to prolonged illness or complications and for most children we would recommend using just paracetamol and/or ibuprofen as above. Click here for more details.

I have toothache, where can I find an emergency dentist?

Click here for a rota of Brent and Harrow emergency dentists that is held on the Harrow West PCG website. Emergency Dental Treatment: Dentists that take part in the emergency rota will have recorded on their machine the following mobile phone numbers:  

bullet0860 311368
bullet0860 421984

These mobile phones are rotated between the dentists on the enclosed rota. The dentists listed are obliged to treat registered and unregistered patients if it is an emergency. For those dentists who do not take part in our rota scheme they are obliged to provide emergency care to their own patients.

My period is late, do I need a pregnancy test?

If you are sexually active you need to consider pregnancy as a possibility even if you use contraception as no method is totally failsafe except sterilisation. If your period is late by a week or more a pregnancy test will be reliable. They are available to buy from most pharmacies. If you are pregnant and also have abdominal pain and bleeding you need to consider the possibility of an ectopic pregnancy or another pregnancy complication. In this situation you need further advice from your doctor. Click here for more information about the pregnancy test.

Why are you running so late?

Usually because patients seen before you have required a longer consultation. Some problems are complex or require a long time to sort out. We try hard to give each patient as much time in the consultation as they need and this applies to you as well as everyone else that we see. We budget for ten minutes per patient which gives usually gives us time to manage one major or two minor problems. Problems arise when there are two or more major problems that need to be dealt with today and can't be put off or when seemingly minor problems turn out to be more serious. It is helpful to us to spread minor problems over several consultations but we understand that you would rather deal with all your problems in one visit if possible. If you have more than one thing to discuss please tell us at the beginning of the consultation so that we can use the time efficiently. We would love to have longer appointment slots but cannot do this without more resources. 

Have you had a bad day doctor you look terrible?

If we look terrible, we probably feel terrible too. Doctors are normal people, become ill and have problems and bad days just like you. Thanks for noticing though; doctors have feelings as well.

Clinic times at the surgery - nurse, travel, blood pressure etc

You can make an appointment by contacting reception.

Have you got my results?

Pathology and X-ray results from the hospital usually arrive within a few days. We usually tell patients to wait one week for non-urgent results. Some blood tests take several weeks to return because they are uncommon and done in batches in the hospital or are sent to a specialist centre. If your doctor is asking for these he/she will probably tell you about the delay. Cervical smear results are posted direct to you by the health authority but it takes the laboratory up to 2 months to process cervical smears. The receptionists will be able to tell you whether results have arrived but will not be able to give you results over the telephone. If we need to know a result urgently we ask the hospital to phone it through to us.

Have you typed my letter for Dr. xxxx, I saw him today?

Your doctor will usually dictate your letter either whilst you are in the consultation with him/her or as you leave. A log of dictated letters is kept and  our secretary will do these as soon as possible in the order they are dictated, although urgent letters are typed immediately and if appropriate faxed through to the addressee. If the urgency of the situation changes, please get in touch with our secretary and she will inform you of the status of your letter and endeavour to type it off if it is still waiting. Try not to bother her unnecessarily as this will delay her work and sabotage our attempts to maintain a very quick turnaround time.

Can you bring forward my appointment at the hospital?

NHS waiting times are currently very long and our patients receive no preferential treatment. We will certainly try to bring your appointment forward if the urgency of your situation has changed. Bear in mind that if you go up the waiting list, someone must come down and ultimately it is the hospital consultants responsibility to determine how to prioritize their very busy workload. Using our secretaries to badger the hospital also delays their work so it would be helpful if you could phone the hospital admissions or appointments clerks yourself in the first instance, or speak to the consultant's secretary directly. You may get a better deal. We do try to push for early appointments for the elderly because they can find the hospital direct call system confusing. 

How long will I have to wait for my appointment?

Try phoning the appointments clerk at the hospital. Our secretary keeps the latest information given to us by the hospital but this does alter from week to week and her information may be out of date. Each clinic will have a different waiting time and usually the consultant will prioritize patients to be seen urgently, soon or routinely depending on the information we provide in our referral.

Can you recommend a Consultant for me - Doctor said you could?

Usually your doctor will recommend a particular consultant or a choice of consultants that are suitable for your problem. Our secretary is aware of the consultants that we routinely use for certain problems and we will sometimes ask her to find the consultant with the shortest waiting list if we are happy that the quality of care you receive will not be compromised.

Contact numbers for local hospitals

bulletNorthwick Park Hospital - 020 8864 3232
bulletMoorfields Eye Clinic at Northwick Park Hospital - 020 8869 3162
bulletCentral Middlesex Hospital - 020 8965 5733
bulletHarefield Hospital - 01895 823737
bulletHillingdon Hospital - 01895 238282
bulletEdgware General Hospital - 0208 952 2381
bulletThe National Hospital For Neurology & Neurosurgery - 020 7837 3611
bulletUniversity College Hospital - 020 7387 9300
bulletMount Vernon Hospital - 01923 826111
bulletCharles Kingsley Suite, Northwick Park Hospital- 020 8869 3112
bulletThe Clementine Churchill Hospital - 020 8872 3872
bulletThe BUPA Hospital, Bushey - 020 8950 9090
bulletNorthwood Consulting Rooms - 01923 826948
bulletBishops Wood Private Hospital - 01923 835 814

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