Our Services

Consultations ¦ Appointments ¦ Home Visits ¦ Prescriptions ¦ Tests ¦ Telephone advice  ¦ Nurse Practitioner

Tel: 0844 576 9965  
Fax: 020 8429 3087

Practice Leaflet

To download a copy of our Practice Leaflet, please click HERE
(This is a pdf file and will require the installation of Adobe Acrobat Reader - http://www.adobe.com/products/acrobat/readstep2.html)

Surgery Consultations (By Appointment) 

                           
Appointments

You may consult a doctor of your choice by appointment, which can be made either by telephone (08445 769 965) or by calling at the Health Centre during surgery hours.

Home visits

Doctors can visit you at home if you are too ill to come to the surgery. If you think you need a home visit, please contact the surgery on 08445 769 965 as early in the day as possible (before 12 mid-day) as the Doctors need to plan their time and we prefer to send a Doctor who knows you. If you phone later in the day, the Doctor may be in surgery and unable to visit until much later.

If you request a Home Visit, a Doctor will speak to you first to determine the nature and urgency of the problem.

Home visits may be necessary but are often less than ideal. It is much easier to examine and treat someone in the well equipped surgery than in your home. In the time taken for one home visit the Doctor can see 3 or more people at the surgery. In an emergency (such as crushing, central chest pain or sudden, severe shortness of breath etc) it is safer and quicker to dial 999 for an ambulance.

Some parents are concerned about bringing feverish children out to the surgery. This is based on ideas from the past. They will not come to any harm and in fact they have often cooled down and perked up by the time they arrive! They will be seen quicker than having to wait for a visit.

If you manage to come to the surgery and are feeling bad, we will always try and see you straight away to save waiting; please tell the receptionist if this applies.

Prescriptions

All prescriptions are generated by our computer for clarity and safety. Our computer will help us to know about any potential conflicts and interactions.

You can take your prescription to any retail Pharmacy for dispensing. Unless you are exempt, you will need to pay the Pharmacist the Prescription Charge  for each item. You can also buy a pre-payment certificate which may be more economical if you are likely to require more than 14 individual items over a 12 month period.. 

Repeat Prescriptions are for medicines you need to take all the time. Once you are stabilised on a medicine, we can give a 2 month supply at a time - except for certain potentially more dangerous drugs. You will receive, on the right hand side of your prescription, a list of all your authorised Repeat Prescriptions. When you are getting low simply tick the items required, sign and either post it to us or hand in at reception. You may also fax your request on 020 8429 3087

Please remember to leave at least 48 working hours for us to process your request before coming to collect it from reception. If you prefer you can send an SAE for us to return your prescription.

If you have urgent need for a repeat prescription due to unforeseen circumstances, please let the Receptionist know and we shall try our best to help.

At certain intervals, usually every 6 months or a year, we will ask you to make an appointment with the Doctor or Nurse for a medication review,. There are certain important checks we need to perform to ensure your medicines are still doing their job and are not causing any problems and that your condition is monitored.

Certain medicines such as the Contraceptive Pill or HRT (Hormone Replacement Therapy) can be supplied in 6 month quantities for your convenience but to do this the nurse or doctor will need to see you.

Many excellent and important medicines are available Over The Counter (OTC) at Pharmacies. They do not not need to be prescribed by a Doctor and indeed you can save yourself a lot of money as many are cheaper than the Prescription Charge. Pharmacists are highly trained in giving sensible advice about self-help for minor illness, please ask them.

It is well worth keeping a small stock of useful medicines at home in your (locked) first aid cupboard , for instance pain killers (analgesics) such as Paracetamol, Ibuprofen or aspirin (children under 16 and people with asthma should not take asprin or Ibuprofen) Paracetamol (for example, Calpol)or ibuprofen syrups(or both) for children, Mild laxatives, Anti-diarrhoeal medicines, Indigestion remedy (for example, antacids) Travel sickness tablets, Sunscreen - SPF15 or higher Sunburn treatment (for example, calamine).

Results of tests

Blood tests and X-Ray results usually take at least a week to be returned to us and then have to be checked by a doctor

Please ring the receptionist for results between 2:00pm and 4:00pm on Tel: 0844 576 9965

Telephone advice

If you wish to speak to a doctor, please telephone after morning surgery. Usually about 11:45 on weekdays on Tel 0844 576 9965.

On most mornings, we also provide a service whereby we can take your telephone number and a doctor will call you back if you are in need of urgent advice or if we have been unable to offer you an urgent appointment. The doctor may be able to solve your problem on the telephone or may offer you an appointment at a convenient time.

Nurse Practitioner

Sister Redican has joined the practice as a Nurse Practitioner. She has undergone considerable extra training over and above her nursing training. 

She is able to treat and prescribe for many minor ailments & injuries. You may be offered an appointment with her - or of course you can request an appointment to see her in one of her Nurse Practitioner sessions. She also works as a Practice Nurse.

SPECIAL SERVICES AVAILABLE

BY ARRANGEMENT WITH THE DOCTOR

• Maternity Care
• Family Planning (including caps and coils)
• Minor Surgery
• Medical Examinations not covered by the NHS

BY ARRANGEMENT WITH THE PRACTICE NURSE

• Children's Immunisations
• Well Woman Checks 
• Cervical Smears
• Foreign Travel Vaccinations
• Dressings and General Nursing Care including removal of sutures
• Fasting Blood Tests
• Health Screening Including Blood Pressure
• Asthma Checks
• Diabetic Checks
• Menopause 
• HRT Advice
• Cervical Smears
• Family Planning

BY ARRANGEMENT WITH THE HEALTH VISITOR

•    Child Development Assessments

COMMUNITY TRUST

• Health Visitors - Will give you advice on children, the handicapped and the elderly
• Chiropody
• Speech Therapy
• Continence Adviser
• District Nurses

SUGGESTIONS AND COMPLAINTS

Suggestions can be given to any member of staff and can be given in writing.

The Practice runs an in-house complaints procedure. Leaflets explaining the procedure are available at reception along with forms that should help you make your complaint.

WE ASK YOU TO

• Keep your appointments and tell us as soon as possible if you cannot keep them.
• Help us only by asking for a night visit when truly necessary or a home visit when too ill to attend surgery.
• Keep us informed if you change address or telephone number.

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