Policy Statements

QUESTIONS AND SUGGESTIONS
Please ask Reception if you have any questions, or ask to see the Practice Manager. Suggestions are also welcome either verbally to a member of staff or in writing by letter handed in at Reception or by email to prescription@gp-e86006.nhs.uk

DISABLED ACCESS
We have easy access for wheelchairs and toilet facilities for disabled patients. We also have reserved parking space for disabled drivers near the entrance to the building.

ZERO TOLERANCE
Practice policy is to remove from our list any patient who is physically or verbally abusive or threatening towards any staff member or other patient. We aim to treat all our patients with courtesy and respect, and to provide an excellent service. To achieve this we ask for your co-operation and support and that you treat others in the same way.

COMPLAINTS
In the event of a complaint, we do have an in-house complaints procedure. Leaflets explaining the procedure are available at Reception. If you would prefer to speak to someone outside the Practice you can contact the Patient Advice and Liaison Service (PALS).  
Phone:           01895 488500
Email:            pals@hillingdon.nhs.uk
Fax:               01895 488292