After careful consideration, we have chosen 'Surgery Line' - a telephone system that patients find easy to use and has received a great deal of praise around the country.
There is the same call setup fee for calls to BT landlines AND 0844 numbers of 8 pence (inc VAT)
| Price in pence per minute | ||||||
| daytime | evenings & night-time | weekend | ||||
| TYPE OF CALL | Mon-Fri 6am-6pm | Mon-Fri before 6am & after 6pm | All Day Sat & Sun | |||
| Exc VAT | Inc VAT | Exc VAT | Inc VAT | Exc VAT | Inc VAT | |
| Pence | Pence | Pence | Pence | Pence | Pence | |
| Local Calls | 3.36 | 3.864 | 0.85 | 0.978 | 0.85 | 0.978 |
| National Calls | 6.73 | 7.74 | 3.36 | 3.864 | 1.27 | 1.461 |
| Calls to 0844 numbers | 4.255 | 4.894 | 4.255 | 4.894 | 4.255 | 4.894 |
Calls from mobiles and other service providers may vary.
Example 2
The cost of a 10 minute call to your 0844 from a BT landline is 4.894p per minute + a 8p call set up fee this =57p
The cost of a 10 minute call to a local number from a BT landline is 3.864p per minute + a 8p call set up fee = 47p
Also the above costs include VAT and often the press and BT will not include this on their official releases so always ask the question.
On telephoning 0844 576 9965 you will be offered a number of options so that your call can be directed to the appropriate member of staff.
This means that many patients will actually pay less in total because their call is answered and processed more quickly.
NEG WELCOMES GOVERNMENT CONSULTATION ON ENHANCED TELEPHONY SERVICES TO GP SURGERIES - December 2008 Please click to view the statement by NEG